Public Offer Agreement for Access to the RadVoice Service (Terms of Service)

Provider details

• Individual entrepreneur (FOP) Oleksandr Viktorovych Berezovskyi (the “Provider” or “RadVoice”), registered in Ukraine.
• Taxpayer ID (RNOKPP): 3114619894.
• State registration: 16 September 2025, record No. 2010350000000877534.
• Activity codes (KVED) under which the services are provided: 63.11 Data processing and hosting; 62.01 Computer programming; 58.29 Other software publishing.
• Tax status: single-tax payer, group 3, not a VAT payer. Prices on the Site exclude VAT; no VAT is charged.
• Place of business: Ukraine (services are provided remotely over the Internet). A postal address is available on request by e-mail.
• Contact e-mail: berezovskiy.a@gmail.com.
• Website: https://radvoice.com.ua.
• Bank details (for invoice payments): beneficiary FOP Berezovskyi Oleksandr Viktorovych, IBAN UA433220010000026007360035144, JSC Universal Bank.

Preamble

This document is the Provider’s official public offer to enter into an agreement for access to the RadVoice software service on the terms below (the “Agreement”), pursuant to Articles 633, 634, 641 and 642 of the Civil Code of Ukraine and Article 11 of the Law of Ukraine “On Electronic Commerce”.

The Agreement is a contract of adhesion (Article 634 of the Civil Code of Ukraine): its terms are set by the Provider and may be accepted only by adhering to the Agreement as a whole.

Please read this Agreement carefully before registering or paying for a subscription. If you do not agree with any of its terms, do not use the Service.

1. Definitions

1.1. Service (RadVoice) — the web application at https://radvoice.com.ua that lets you dictate by voice, transcribe speech to text, structure it into a radiology report using templates, edit, store and export such reports. The Service is provided as software as a service (SaaS).

1.2. User — a natural person aged 18 or over who is a medical professional, a medical student or another healthcare professional, or an individual entrepreneur or legal entity (healthcare facility) that has accepted this Agreement. A representative accepting on behalf of a legal entity confirms that they hold the necessary authority.

1.3. Account — the User’s personal profile in the Service, accessed with e-mail and password or via a Google account.

1.4. Plan — the set of features and limits of the Service available to the User. Current Plans, their prices and limits are published at https://radvoice.com.ua/pricing (the “Pricing Page”).

1.5. Subscription — paid access to a paid Plan for a Billing Period.

1.6. Billing Period — 30 calendar days (monthly Subscription) or 365 calendar days (annual Subscription) starting on the day the payment is received.

1.7. User Content — all data the User enters, dictates, uploads or creates in the Service: dictation audio, transcripts, report texts, custom templates, settings, chat messages.

1.8. Patient Data — any information within User Content relating to a patient’s health, diagnosis, examination results or identity.

1.9. Privacy Policy — the document at https://radvoice.com.ua/privacy, which forms an integral part of this Agreement.

1.10. Site — https://radvoice.com.ua and all its subdomains.

2. Subject matter

2.1. The Provider grants the User a non-exclusive, revocable, non-transferable right to use the Service for its intended purpose over the Internet for the term of the Agreement, and the User undertakes to comply with the Agreement and, where a paid Plan is chosen, to pay for the Subscription.

2.2. The Service is a tool for creating and formatting medical documentation. It is not a medical device within the meaning of the Technical Regulation on Medical Devices (Resolution of the Cabinet of Ministers of Ukraine No. 753 of 2 October 2013), is not intended for diagnosis or clinical decision-making, and does not replace the professional judgement of a physician. See Section 9.

2.3. The Provider does not render medical services under this Agreement. The relationship between the User and their patients, and responsibility for the content of any medical report, rest solely with the User.

2.4. The scope of features and limits is defined by the Plan. The Provider may change the Service’s feature set, add new features and discontinue individual features, including experimental (“beta”) ones, without reducing the paid scope of core features within the current Billing Period.

3. Acceptance and conclusion of the Agreement

3.1. Acceptance (full and unconditional agreement to these terms) occurs upon any of the following actions by the User: (a) ticking the box confirming agreement with the Agreement and the Privacy Policy and completing Account registration; (b) signing in to the Service with a Google account; (c) paying for a Subscription; (d) actual use of the Service after having had the opportunity to read the Agreement.

3.2. The Agreement is concluded at the moment of acceptance (Article 11 of the Law of Ukraine “On Electronic Commerce”). Confirmation is the account-creation e-mail sent to the User and/or the electronic payment document.

3.3. The electronic confirmation given at registration or payment constitutes an electronic signature by one-time identifier within the meaning of Article 12 of the Law of Ukraine “On Electronic Commerce”. An agreement concluded in this way has the same legal force as a written agreement.

3.4. By accepting the Agreement the User confirms that they: are at least 18 years old; have full legal capacity; are a medical professional or other person listed in clause 1.2; have read the Plans; have read the Privacy Policy and consent to the processing of their personal data to the extent described therein, including transfer outside Ukraine (Section 10).

3.5. The Provider records the date, time, Agreement version and method of acceptance in the Service log as evidence of conclusion.

4. Account

4.1. The Account is personal. One Account is intended for one natural person. Sharing an Account between several physicians is prohibited; organisational (institutional) settings for team use are available by separate arrangement.

4.2. The User must provide accurate registration details, keep their password and two-factor authentication credentials confidential, and notify the Provider immediately of any unauthorised access.

4.3. The User is responsible for all activity under their Account until the Provider has been notified of a compromise.

4.4. On shared workstations the User must click “Sign out” when finished — the Service then clears local data in the browser. The Provider is not liable for disclosure of User Content to third parties who gained access to the User’s unlocked device.

5. Plans and payment

5.1. The Service has a free Plan with limited quotas and paid Plans. Current prices, limits and contents of the Plans are shown on the Pricing Page and form an integral part of this Agreement at the time of payment. By accepting the Agreement or paying for a Subscription the User confirms they have read the current Plan.

5.2. Subscription prices are set in Ukrainian hryvnia (UAH). For Users outside Ukraine an amount may be shown in another currency for reference only; the charge is made in UAH at the card issuer’s exchange rate.

5.3. Payment is made 100 % in advance for the Billing Period, cashless, via the plata by mono payment service (JSC Universal Bank) or another payment service indicated on the Site at the time of payment. Legal entities and individual entrepreneurs may pay by invoice to the Provider’s bank account; documents (invoice, act of services) are then provided electronically.

5.4. The Provider does not receive or store full payment card details. Card processing is performed by the payment service in accordance with PCI DSS.

5.5. A Subscription is deemed paid and the paid Plan is activated when the Provider receives confirmation of successful payment from the payment service. Activation is automatic and normally takes a few minutes.

5.6. A settlement document (electronic fiscal receipt) is sent to the User’s e-mail where and as required by Ukrainian law. An act of services for entrepreneurs and legal entities is provided on request at the end of the Billing Period; absent written objections within 5 calendar days after the Billing Period ends, the services are deemed duly rendered in full.

5.7. The Provider may change Plan prices. A new price applies to Subscriptions paid after its publication on the Pricing Page and does not affect an already paid Billing Period. The Provider notifies the User of a price increase for a current Subscription by e-mail at least 14 calendar days before the next payment date.

5.8. Plan limits (number of reports, dictation minutes, etc.) are calculated per calendar month or per day as stated on the Pricing Page and do not roll over. Once a limit is exhausted the corresponding feature is paused until the next period or an upgrade.

6. Subscription term, renewal and cancellation

6.1. A Subscription is valid for the Billing Period from activation.

6.2. Automatic renewal applies only if the User explicitly agreed at checkout to save the payment card for future charges. In that case the Provider charges the next Billing Period on the last day of the current one; the User is notified by e-mail at least 7 days before an annual charge and at least 3 days before a monthly charge.

6.3. The User may disable automatic renewal at any time on the “Plan” page in the Service or by e-mail to berezovskiy.a@gmail.com. Cancellation takes effect at the end of the paid Billing Period; the paid Plan stays active until then.

6.4. If automatic renewal is not enabled or a renewal charge fails, the Account moves to the free Plan when the Billing Period ends. User Content is retained; access to features exceeding the free Plan limits is paused.

6.5. An upgrade during a Billing Period is charged pro rata for the remaining days; a downgrade takes effect from the next Billing Period.

7. Withdrawal and refunds

7.1. The Provider starts providing access to the paid Plan immediately after payment, before the 14-day period expires, with the User’s express consent given at checkout. Regardless of whether the User qualifies as a consumer under the Law of Ukraine “On Consumer Protection”, the Provider voluntarily grants all Users the right of withdrawal set out below.

7.2. Within 14 calendar days of the first payment for a paid Plan the User may withdraw from the Subscription without giving reasons and receive a full refund, provided that usage during that time did not exceed the free Plan limits. If the free Plan limits were exceeded, the refund is pro rata to the unused part of the Billing Period (in days).

7.3. After 14 calendar days no refund is made for the current Billing Period, except as provided in clause 7.4 and by law. The User may cancel renewal for future periods under clause 6.3.

7.4. If, through the Provider’s fault, the Service is unavailable for more than 72 hours in aggregate in a calendar month, the User is entitled, at their choice, to a pro-rata extension of the Subscription or a pro-rata refund for the period of unavailability.

7.5. Withdrawal and refund requests are sent to berezovskiy.a@gmail.com from the Account e-mail, stating the payment date. Refunds are made within 7 business days of receipt of the request, by the same method used for payment unless the User agrees otherwise. Payment-service fees are not deducted from the User.

7.6. No refund is made where the Subscription was terminated by the Provider due to the User’s breach of Section 8.

8. Acceptable use

8.1. The User may use the Service solely for its intended purpose — preparing medical documentation in the course of their own professional activity.

8.2. The User must not: (a) share Account access with third parties or use one Account for several people; (b) reverse-engineer, decompile or copy the Service’s source code, system templates or prompts; (c) access the Service by automated means (scripts, bots, scrapers) outside its interface, unless agreed in writing with the Provider; (d) interfere with the Service, circumvent limits, security or authentication; (e) use the Service to build a competing product; (f) upload malicious code or unlawful content; (g) enter Patient Data into the Service without a lawful basis for processing it (Section 10).

8.3. The User must enter the minimum Patient Data necessary. The Provider strongly recommends not dictating aloud or typing a patient’s surname, first name, date of birth, medical record number or other direct identifiers, because audio cannot be automatically de-identified.

8.4. In case of breach of clauses 8.2–8.3 the Provider may restrict or suspend access with e-mail notice to the User and, for repeated or gross breaches, terminate the Agreement unilaterally without refund for the current Billing Period.

9. Medical disclaimer and responsibility for report content

9.1. RadVoice is an assistive documentation tool. It is not a medical device, does not diagnose, does not give medical advice and does not replace a physician’s clinical judgement.

9.2. Speech recognition and automatic structuring use artificial-intelligence technologies that can make mistakes: omit or distort words, misrecognise numbers, laterality (right/left), units or negations, and generate plausible but inaccurate text. Automatic checks (“Safety Gate”, “RadGuard”, etc.) are assistive, do not guarantee detection of all errors and never block any action.

9.3. The User must personally review the full text of every report prepared with the Service before signing it, giving it to a patient or entering it into medical records. By clicking “Finalize” or copying report text the User confirms they have reviewed it and accept responsibility for its content.

9.4. Full responsibility for the content of a medical report, its fit to the clinical situation, applicable standards and healthcare law rests with the User as the treating physician or authorised person of the healthcare facility (Article 34 of the Fundamentals of Ukrainian Healthcare Legislation).

10. Personal data, Patient Data and confidentiality

10.1. The Provider processes the User’s personal data (e-mail, name, usage data, payment identifiers) as a data controller under the Law of Ukraine “On Personal Data Protection” and the Privacy Policy.

10.2. For Patient Data within User Content the controller is the User (or the healthcare facility on whose behalf they act), and the Provider acts as a processor that handles such data solely on the User’s instructions and for the purpose of providing the Service. That instruction is given by accepting the Agreement.

10.3. The User warrants that they process Patient Data in the Service on a lawful basis — in particular as a healthcare professional for healthcare purposes under Article 7(2)(6) of the Law of Ukraine “On Personal Data Protection”, in compliance with medical confidentiality (Article 40 of the Fundamentals of Ukrainian Healthcare Legislation, Article 286 of the Civil Code of Ukraine) and their facility’s internal rules. The User alone is answerable to patients and regulators for having such a basis.

10.4. As processor the Provider undertakes to: process Patient Data only to deliver Service features and not for other purposes; not disclose it to third parties other than the sub-processors necessary to run the Service and listed in the Privacy Policy, or where expressly required by law; maintain the technical and organisational safeguards described in the Privacy Policy; assist the User with patients’ data-subject requests; notify the User of a personal-data breach affecting their Content without undue delay and no later than 72 hours after discovery; delete or return User Content after termination in accordance with Section 13.

10.5. The Service infrastructure and certain sub-processors (speech recognition, language models, e-mail delivery) are located outside Ukraine, including in the United States of America. By accepting the Agreement the User gives unambiguous consent to the cross-border transfer of their personal data and instructs the Provider to transfer Patient Data to such sub-processors to the extent necessary to provide the Service (Article 29 of the Law of Ukraine “On Personal Data Protection”). Under the Provider’s contractual terms with sub-processors, audio and text sent to them are used only to fulfil the request and are not used to train their models.

10.6. By default, dictation audio is processed in transit and is not retained by the Provider after transcription. Retention of audio to improve Ukrainian medical speech recognition is possible only with the User’s separate explicit consent, which can be withdrawn at any time as described in the Privacy Policy.

10.7. Each Party undertakes not to disclose the other Party’s confidential information obtained in connection with the Agreement during its term and for 3 years after termination.

11. Intellectual property and rights in Content

11.1. All exclusive rights in the Service, its code, design, interface, system templates, dictionaries, prompts, the RadVoice name and logo belong to the Provider. The Agreement transfers no intellectual-property rights to the User other than the right to use the Service under clause 2.1.

11.2. User Content belongs to the User. Report texts generated with the Service are the result of the User’s work; the Provider claims no rights in them and does not use them to train models without the User’s separate consent.

11.3. The User grants the Provider a non-exclusive, royalty-free licence to use User Content solely to the extent necessary to provide the Service (storage, processing, backup, transfer to sub-processors) for the term of the Agreement and the retention period set in the Privacy Policy.

11.4. Custom templates the User creates from system templates may be used freely in the User’s own professional activity; distributing the Provider’s system templates outside the Service as a stand-alone product is prohibited.

11.5. The Provider may use the User’s suggestions and feedback to improve the Service without compensation or attribution.

12. Service level, support and changes

12.1. The Provider makes reasonable efforts to keep the Service available around the clock but does not guarantee uninterrupted or error-free operation. Planned maintenance is scheduled, where possible, at night Kyiv time and announced in advance on the Site or by e-mail.

12.2. The Service depends on third-party providers (hosting, speech recognition, language models, payment service). The Provider is not liable for outages caused by such providers but takes steps to remedy them or replace the provider.

12.3. Technical support is provided by e-mail at berezovskiy.a@gmail.com on business days. First response within 2 business days. Requests from paid Plans are handled with priority.

12.4. Features marked “beta” or “experimental” are provided “as is”, may change or be removed without notice and are not part of the guaranteed Subscription scope.

12.5. The User must use a current version of a modern browser. The Provider does not guarantee operation in outdated browsers or with extensions that interfere with the page.

13. Term, suspension and termination

13.1. The Agreement enters into force upon acceptance and remains in force indefinitely until terminated by either Party.

13.2. The User may terminate at any time by ceasing to use the Service and sending an account-deletion request to berezovskiy.a@gmail.com from the Account e-mail. The Provider deletes the Account and User Content within 30 calendar days of receipt, except data that must be retained by law (in particular payment records, for the periods set by the Tax Code of Ukraine).

13.3. Before requesting deletion the User may export their reports using the Service (copy, e-mail, save as PDF). On request the Provider supplies an export of the User’s reports in a machine-readable format within 30 days.

13.4. The Provider may suspend access in case of: breach of Section 8; reasonable suspicion of Account compromise; a demand from a competent public authority; the need to prevent harm to the Service or other users. The Provider notifies the User by e-mail stating the reason.

13.5. The Provider may terminate the Agreement unilaterally with 30 calendar days’ notice if the Service is discontinued; the unused part of a paid Subscription is then refunded pro rata.

13.6. A free-Plan Account with no sign-in for 24 consecutive months may be deleted by the Provider after 30 days’ e-mail notice.

14. Warranties and limitation of liability

14.1. The Service is provided “as is” and “as available”. The Provider does not warrant that the Service will meet all of the User’s expectations or that transcription or structuring results will be accurate, complete or fit for a particular purpose without the User’s review.

14.2. The Provider is not liable for: (a) clinical decisions, diagnoses and the content of medical reports prepared with the Service; (b) harm caused by the User’s failure to review report text (clause 9.3); (c) consequences of the User entering Patient Data without a lawful basis; (d) lost profits, data loss caused by the User or third parties, reputational harm and other indirect losses; (e) inability to use the Service due to circumstances beyond the Provider’s control (connectivity, power, third-party services, the User’s equipment).

14.3. The Provider’s aggregate liability under this Agreement is in all cases limited to the amount actually paid by the User for Subscriptions in the 12 months preceding the event giving rise to the claim, and for free-Plan Users to UAH 1,000.

14.4. The limitations in this Section do not apply where liability cannot be limited under mandatory provisions of Ukrainian law, including for harm caused intentionally.

14.5. The User shall compensate the Provider for documented losses caused by the User’s breach of Section 8 or 10, including justified third-party claims.

15. Force majeure

15.1. The Parties are released from liability for non-performance caused by force majeure: hostilities, missile and other strikes, power and communication outages, cyberattacks, natural disasters, acts of public authorities, large-scale failures of Internet infrastructure or third-party providers, etc. The Parties acknowledge that martial law is in effect in Ukraine as of this version and undertake to inform each other of the impact of specific events on performance.

15.2. Force majeure is evidenced by a certificate of the Ukrainian Chamber of Commerce and Industry or its regional branch, or other adequate proof. Performance deadlines are extended for the duration of such circumstances.

16. Dispute resolution

16.1. The Parties shall seek to resolve disputes by negotiation. A claim is sent by e-mail; the review period is 30 calendar days.

16.2. Failing agreement, the dispute is referred to a court in accordance with Ukrainian law. The Agreement is governed by the substantive law of Ukraine.

16.3. Nothing in this Agreement limits rights granted to the User by mandatory provisions of Ukrainian consumer-protection law, where such law applies to the User.

17. Changes to the Agreement

17.1. The Provider may amend the Agreement unilaterally. A new version is published on the Site with its effective date and version number; previous versions are available on request.

17.2. The Provider notifies Users of material changes (price, limits, rights in Content, data processing) by e-mail or in-app notice at least 10 calendar days before they take effect.

17.3. Continued use of the Service after a new version takes effect constitutes acceptance. A User who disagrees may terminate under clause 13.2; a paid but unused Subscription period is then refunded pro rata.

18. Final provisions

18.1. The Privacy Policy (https://radvoice.com.ua/privacy) and the Pricing Page (https://radvoice.com.ua/pricing) are integral parts of this Agreement. In case of conflict the Agreement prevails, except for personal-data provisions, where the Privacy Policy prevails.

18.2. If any provision is held invalid, the remaining provisions remain in force.

18.3. The official notice channel is e-mail: for the User, the Account e-mail; for the Provider, berezovskiy.a@gmail.com. A notice is deemed received on the business day following dispatch.

18.4. The User may not assign rights or obligations under the Agreement without the Provider’s written consent. The Provider may assign the Agreement to a successor provided its terms are preserved and Users are notified.

18.5. The Agreement is concluded in Ukrainian. The English translation is provided for convenience; in case of discrepancy the Ukrainian version prevails.

18.6. The current version is available at https://radvoice.com.ua/en/terms. The User may save or print the Agreement using their browser.